Commuting eScooters 
Kids Electric Scooter 
Knowledge Base
Orders may be placed online 24/7, or by telephone Monday through Friday between 9:00am-5:00pm GMT+8.
We feel that the best way to place an order is online because there is less chance of an address mistake being made since you can see the shipping address in print before placing the order. However if you prefer to place an order by phone that is what we are here for so please do not hesitate to give us a call.
Yes we do. We ship orders to virtually all countries and welcome international orders. We have shipped thousands of packages internationally and have extensive experience dealing with customs forms and international packaging requirements.
Placing an international order is the exact same process as placing a domestic order; simply add the items you want to order into the online shopping cart and when you are ready to checkout click on one of the checkout option buttons at the bottom of the shopping cart. International orders may be paid with a credit card, PayPal or Bank Transfer.
We accept all major credit cards for both online and telephone orders.
We accept PayPal for online orders.
We accept bank T/T for orders placed online or by phone.
Certainly! We provide local free shipping for specified countries where we have warehouses established. For locations without a local warehouse setup, orders will be dispatched from alternative locations, incurring shipping costs.
Due to our commitment to offering a wide range of competitively priced parts, we operate on a model where free shipping may not be feasible for all regions. Unlike websites specializing in higher-priced items like shoes, we prioritize keeping our part prices as low as possible, particularly for smaller items. To accommodate varying needs, we offer a range of mail shipping methods unlike many other online stores.
Shipping Times: Orders placed with economy mail or FedEx and UPS Ground shipping options are usually shipped within three -five business days. Factors such as unusually high order volumes and orders placed on holidays may delay the usual shipping time of your order.
Email Confirmations: If an email address is provided when the order is placed then we will email you a receipt after the order was placed, and then a tracking number after the order has been shipped. We receive several returned emails every day due to typos made in the email address, so if you do not receive order confirmation and tracking number emails from us then a typo in the email address is most likely the reason why.
Express Shipping: If you would like to receive your order faster than the standard delivery time we offer FedEx and UPS 5-15 Days shipping options during checkout.
Contact Us: Please feel free to submit a Support Ticket if you have any questions about your order and we will be glad to help.
If you ordered the wrong part then we suggest ordering the part that you really need and then returning the incorrect part back to us for a refund. For help selecting the right part for your demands please check the parts sepcification page carefully.
If the part needed can not be found in the search it may not be listed
If the part that you need can not be found on our website then a Support Ticket may be submitted to us requesting the part needed and we will try our best to locate the part that you need and reply back to you with the price and availability of the part.
If you have received a damaged or defective item, an incorrect item, or an incorrect number of items, please contact our customer service department by creating a Support Ticket. We will be more than happy to assist you.
Sometimes packages are returned back to us by the shipping company due to an incomplete or incorrect address entered when the order was placed. This can often be caused by making a mistake or typo when placing the order or by not entering the apartment or unit number of the address.
In this case the shipping company will not reship the package for free, and will charge the same amount to reship the package that they charged when the order was placed. We will need to collect a reshipping fee to resend your order to the correct address.
Make sure to enter the correct shipping address in the shopping cart when placing the reshipping fee order.
If you experience any problems when paying for the reshipping fee please let us know so that we may help you.
When an order's status is "Awaiting Shipment" this means that the order is in the shipping queue and waiting to be shipped. Once the order reaches the top of the shipping queue then it will be shipped and then the order's status will change to "Shipped".
After the order has been shipped we will send the tracking number to your email. If your order's status is "Shipped" and you did not receive an email from us with the tracking number then please check your email's spam, junk, or promotions box or folder because your email provider may have mistakenly routed it to one of those boxes or folders instead of to your inbox.
Step 1: Submit our RMA (Return Merchandise Authorization) Form:
Complete and submit. After submitting this form a representative from the returns department will verify the information and email you an RMA number if the authorization is approved.
Step 2: Wait for the RMA number to arrive:
Wait for us to send you an RMA number before returning an item. The RMA number must be clearly and legibly written on the sales receipt and on the side of the box that the item is being returned in.
Step 3: Package item for return:
Package items securely and seal in a cardboard box. Heavy and fragile items should be shipped back in a new cardboard box with adequate padding and void filler.
Step 4: Ship package:
Mail the package to the address. Please be sure to securely package and insure your shipment for we cannot take responsibility for parts that are damaged in transit or packages that do not make it back to our warehouse.
Step 4: Check your email:
We will send you an e-mail to notify you that your return has been processed. Returns are normally processed within 5 business days after we receive the return. After we process a return we will issue a refund back to the payment method that was used to pay for the order. Sometimes it takes a while for the refund to appear back in the account. Some credit and debit card companies will issue the refund within a few days, while other companies can take between 1-4 weeks to issue the refund. Refunds issued to PayPal accounts will appear in your account immediately after we issue the refund, however it will be in the form of PayPal funds. These PayPal funds may be transferred back to your credit card or bank account through PayPal, or they may be kept in your PayPal account to pay for other purchases in the future.
Please noted if the returns caused by defective product quality, seller will responsible for two way shipping cost. If there is no product quality issue, buyer will responsible for the return and send out shipping cost.
How do I exchange an item? To exchange an item simply place another order for the parts that you really need and then send the original parts back as a return (see instructions for returns above). Once we receive your return we will exchanges equal or greater value products. Please create a Support Ticket and request a restocking fee waiver on your return if you have already purchased another item of equal or greater value.
Who pays for return shipping?
Since we offer so many low priced parts for sale we simply can not afford to pay for return shipping. For a return, you are responsible for the cost of returning the merchandise. However, if we’ve made a mistake and sent you incorrect merchandise, or you received damaged or defective merchandise, please notify us immediately by creating a Support Ticket. We will reimburse you for the cost of returning the package back to us, and we will not charge you for the shipping costs of the replacement merchandise.
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